bd97 Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how your personal information is collected, stored, and kept secure on the bd97 platform.
Introduction and Scope
bd97 is a safe and reliable online casino and betting platform serving players in Bangladesh. Our Privacy Policy ("Policy") explains how bd97 collects, uses, discloses, and protects your personal information.
This policy applies to the bd97.cam website, its mobile version, and all related services. By creating an account or using our platform, you accept the terms of this policy.
bd97 places the highest importance on every user's privacy. We believe that protecting your personal information is a fundamental right, and we are committed to fulfilling that responsibility.
Table of Contents
- Introduction and Scope
- Information We Collect
- How We Collect Information
- Purpose of Using Information
- Sharing and Disclosure of Information
- Cookies and Tracking Technologies
- Data Storage and Security
- Your Rights
- Third-Party Links
- Privacy of Minors
- Policy Changes
- Contact
Information We Collect
To provide services on the bd97 platform, we may collect the following types of personal information:
Identity Information
- Full name
- Date of birth
- National ID / passport number
- Mobile number
- Email address
Financial Information
- bKash / Nagad / Rocket account number
- Upay and bank account details
- Transaction history
- Deposit and withdrawal records
Technical Information
- IP address
- Device type and operating system
- Browser information
- Login and logout times
- Browsing history of pages visited
Gaming Activity
- Bet and game history
- Bonus claim and usage records
- Preferred games and categories
- Level and reward information
Communication Information
- Live chat conversations
- Messages sent by email
- Support requests and complaints
- Feedback and reviews
Verification Documents
- Copy of national ID card
- Passport or driving licence
- Proof of address documents
- Proof of ownership of payment method
How We Collect Information
bd97 collects information in several ways. Primarily, you provide information directly when you register an account on our platform, complete the identity verification (KYC) process, deposit or withdraw funds, or contact our support team.
We also collect information automatically. When you visit our website, technical information is gathered through cookies, web beacons, and similar technologies. More details about this process are provided in the "Cookies and Tracking Technologies" section below.
We may also receive information from third parties. Payment providers such as bKash, Nagad, Rocket, or Upay share the information needed to confirm transactions with us. Identity verification service providers may also supply information.
Purpose of Using Information
bd97 uses collected information for the following legitimate purposes:
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Account management: Information is used to create, manage, and keep your account secure.
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Identity verification (KYC): Age and identity are confirmed to prevent financial fraud and money laundering.
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Processing financial transactions: Completing deposit and withdrawal processes and ensuring transaction security.
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Customer service: Responding to your requests, complaints, and questions, and providing 24/7 live support.
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Personalised experience: Analysing your preferences and playing style to provide a better gaming experience.
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Bonuses and promotions: Properly managing welcome bonuses, cashback, and other offers.
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Security and fraud prevention: Detecting suspicious activity and maintaining platform security.
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Responsible gaming: Identifying excessive playing patterns to support users and set limits where needed.
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Legal compliance: Storing information and providing it to authorities as required to comply with applicable laws and regulations.
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Platform improvement: Using analytical data to improve service quality and add new features.
Sharing and Disclosure of Information
bd97 does not sell or rent your personal information to third parties. However, we may share information in the following limited circumstances:
5.1 Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, technology infrastructure, and customer support. These partners receive only the information needed to perform their specific tasks and are required to keep it secure in accordance with our guidelines.
5.2 Legal Obligations
We may disclose information to comply with court orders, lawful requests from investigative authorities, or requirements under applicable law. Such disclosure will always be limited to the minimum information necessary.
5.3 Business Transfers
In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity. In such cases, we will notify you in advance.
We Never
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Sell information to third parties
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Share information with unrelated advertisers
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Use information for marketing purposes without your consent
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Transfer information to social media platforms
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Retain information longer than necessary
Cookies and Tracking Technologies
bd97 uses cookies to improve your experience on the website. Cookies are small text files stored in your browser.
Essential Cookies
Essential for login status, session security, and basic platform functionality. These cannot be disabled.
Functional Cookies
Used to remember your language and preference settings so you have a better experience on each visit.
Analytical Cookies
Help analyse website traffic and improve services. These cookies collect anonymous data.
Security Cookies
Used to prevent fraudulent activity and unauthorised access. They play an important role in protecting your account.
Data Storage and Security
7.1 Security Measures
bd97 uses industry-standard security measures to keep your information safe. Our SSL encryption technology secures all your data transmissions. Data stored on servers is also encrypted, and firewalls are used to prevent unauthorised access.
Our security team monitors systems regularly and responds quickly to any suspicious activity. At bd97, only authorised staff have access to your information, and they are bound by strict confidentiality conditions.
7.2 Data Retention Period
We retain your information for as long as it is needed. All information is kept while your account is active. After an account is closed, financial transaction and identity verification data is retained for a specified period as required by legal obligations.
Once the retention period ends or the information is no longer needed, your data is securely deleted or anonymised.
Your Rights
By using the bd97 platform, you enjoy the following rights:
Right to Access Information
You may request to know what information we hold about you.
Right to Correct Information
You may request correction of inaccurate or outdated information.
Right to Delete Information
You may request deletion of your information beyond what is required by legal obligations.
Right to Object to Processing
You may object to the use of your information for specific purposes.
Right to Data Portability
You may request your information in a usable format.
Right to Withdraw Consent
For data processed on the basis of consent, you may withdraw your consent at any time.
To exercise these rights, contact our support team via live chat or email. We will respond to your request within 30 days.
Third-Party Links
The bd97 website may contain links to other websites. bd97 is not responsible for the privacy policies or data protection practices of those external websites. It is recommended that you read the privacy policy of any third-party website before visiting it.
Our payment partners such as bKash, Nagad, Rocket, and Upay have their own privacy policies. When you make transactions on their platforms, their policies also apply.
Protection of Minors
We verify age at the time of registration and confirm it further through document-based KYC verification. If we become aware that information from a minor has been collected by mistake, it is deleted immediately and the account is closed.
Policy Changes
We may update this privacy policy from time to time due to business needs, legal changes, or improvements to our services. For any significant changes, we will post a clear notice on the website.
A notification may also be sent to your email. If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. Please check this page regularly.
Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please contact us:
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Live Chat: Direct support in Bengali is available 24/7
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Email: [email protected]
We will respond to your data-related request within 30 days of receiving it.